Returns & Exchanges
At HadiGems, we want you to be completely satisfied with your purchase. If you are not happy with your order, you can return or exchange eligible items within 30 days of delivery.
Initiate Your Return
Log into your HadiGems account and navigate to your order history to select the items you wish to return and receive a Return Authorization number.
Prepare the Package
Securely pack the items in their original packaging, ensuring all tags, certificates, and protective materials are included to maintain eligibility.
Ship the Item
Affix the provided prepaid shipping label to your package and drop it off at any authorized carrier location or schedule a pickup.
Receive Your Refund
Once our quality assurance team inspects the returned items, we will process your refund to the original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing